Privacy Policy

1. Introduction

Spin Dragons Casino ("we", "our", "us") is committed to protecting the privacy and personal data of our players. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights under Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

We collect the following categories of personal information:

• Registration data: Name, email address, date of birth, country, and province of residence.
• Identity verification: Government-issued ID, proof of address, source of funds documentation (required for withdrawals above specified thresholds).
• Payment information: Payment method details (processed securely — we do not store full card numbers).
• Transaction history: Deposit, withdrawal, and gaming activity records.
• Technical data: IP address, device type, browser, session duration, and pages visited.
• Communications: Emails, live chat transcripts, and support tickets.

3. How We Use Your Information

We use personal data for the following purposes:

• To create and manage your player account
• To process deposits and withdrawals
• To verify your identity and age (KYC/AML compliance)
• To detect and prevent fraud and problem gambling
• To provide customer support
• To send transactional emails (account activity, security alerts)
• To send promotional communications (only with your consent)
• To comply with legal and regulatory obligations

4. Data Sharing

We do not sell your personal data. We share data only with:

• Payment processors — to process your transactions securely
• Identity verification providers — to complete KYC checks
• Regulatory authorities — when required by law or licensing obligations
• Responsible gambling organizations — when self-exclusion or intervention is required

All third-party processors are bound by data processing agreements and are required to maintain the same standard of data protection.

5. Data Retention

We retain personal data for as long as your account is active. After account closure, we retain records for a minimum of 5 years to comply with anti-money laundering regulations and gaming license obligations. Financial transaction data is retained for 7 years per tax and accounting requirements.

6. Cookies and Tracking

We use cookies and similar tracking technologies to improve site functionality, analyze traffic, and personalize content. Essential cookies are required for the site to function; analytical and marketing cookies require your consent. You can manage your cookie preferences via the consent banner or your browser settings. For more information, see our Cookie Policy (embedded in this document).

7. Your Rights

Under PIPEDA and applicable provincial privacy laws, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of data (subject to legal retention requirements)
• Withdraw consent to marketing communications at any time
• Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Security

We implement industry-standard security measures including 256-bit SSL encryption, two-factor authentication, and regular security audits. All payment data is processed via PCI-DSS compliant payment processors. Despite these measures, no internet transmission is 100% secure — players should use strong, unique passwords and enable 2FA on their accounts.

9. Children

Our services are not directed to individuals under the legal gambling age in their province. We do not knowingly collect personal information from minors. If we become aware that a minor has registered, we will immediately close the account and delete all associated data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated to registered players via email. Continued use of our services after notification constitutes acceptance of the updated policy. The "Last updated" date at the top of this page reflects the most recent revision.

11. Contact

For privacy-related inquiries, contact our Data Protection Officer at [email protected] or write to: Spin Dragons Casino, Data Protection Team, spindragonscasino-canada.com.